Dear Customer,

Best Rate Solutions prides itself on always having put the clients’ interests first and foremost. We have always provided top-notch customer service combined with extremely competitive loan pricing and closing costs. In exchange for our performance, we have been rewarded with an extremely loyal client base as well as wonderful relationships. We want to take this opportunity to thank you for your loyalty and friendship.

As you have undoubtedly noticed, the mortgage industry is going through some tough times: lenders closing, loan products eliminated, foreclosures surging, and increasingly poor customer service. In fact, the mortgage industry has been set back several years because of poor decisions and policies. In our analysis of the current situation, we feel that it may be several years before the industry will recover fully.  We are, however, confident that our sound strategic policies placed Best Rate Solutions’ clients in superior and safe products that required none of the shenanigans that many in the lending industry came to rely upon. It is because of our sound lending practices in the past, that we feel very comfortable making transitions that will serve both our clients’ and our personal interests in the future.

Effective October 15th, 2007, Best Rate Solutions will start transitioning our client servicing and loan brokering activities to Chatham Street Mortgage Services. We know you are accustomed to honest, friendly and reliable service. We can assure you that you will continue to receive the utmost in customer service and mortgage opportunities from Chatham Street. Chatham Street Mortgage Services is a full-service mortgage brokerage located in Westlake Village. In fact, Chatham Street will be taking over our local office, phone numbers, website and employees. Thus, the only thing that will change is the name of the company serving your mortgage needs!

In the next several day you will receive a greeting card from Chatham Street Mortgage Services providing with their contact information as well as an introduction.   In the meantime, should you have any question or concerns, please feel free to contact the President of Chatham Street Mortgage Services, Joseph Chatham. Joe has also committed to calling each and every one of our clients to make a personal introduction to his company and its staff.

Thank you for your past support and patronage! We could not have been successful without you!

Sincerely,

Theresa Valinotti
Randy Gray